Hello there. I'm Rachel. Hello there. I'm Rachel.

HYPER-X
THEME

FIND US

Hanway Square 16,
London, England

LET’S TALK

hello@royalflush.com
+43 (0) 4213 215 235

Softcard – Forgot password

Encourage users to fill out their security question to lessen the number of “Forgot Password” calls to customer service.

Problem: Setting a security question was not mandatory and buried in the Settings. But if a user forgot their password, their security answer was needed which put them in an endless loop resulting in calling customer care.

Solution: User is prompted to set their security question a certain number of times. The user can skip this step but eventually, it will become mandatory.

 

Wireframes and feature specifications I did: 

 

App flow I created and the visuals done by graphic designer that was based on my wireframes:

Share Project :

Softcard - Forgot Password and Security Questions

  • Client:Softcard
  • Categories:
  • Skills:
    • Mobile app design
    • Omnigraffle
  • Share Project :